Question Issues on Virgin

[BradzleyB123]

Has anyone encountered any issues with Virgin Customers?

Got issues with our service effecting only Virgin Customers, got them to turn off Web Safe and the relevant settings in the super hub settings but still getting complaints of buffering.

The minute that end user switches on VPN, the buffering disappears and it's watchable.

Was something that only started around 3 weeks ago and really strange as it's only effecting the one's on VM.

 

[JonnyB]

Has anyone encountered any issues with Virgin Customers?

Got issues with our service effecting only Virgin Customers, got them to turn off Web Safe and the relevant settings in the super hub settings but still getting complaints of buffering.

The minute that end user switches on VPN, the buffering disappears and it's watchable.

Was something that only started around 3 weeks ago and really strange as it's only effecting the one's on VM.

They could be Throttling people service. When they see spikes and bandwich go up

 

[Narl]

Has anyone encountered any issues with Virgin Customers?

Got issues with our service effecting only Virgin Customers, got them to turn off Web Safe and the relevant settings in the super hub settings but still getting complaints of buffering.

The minute that end user switches on VPN, the buffering disappears and it's watchable.

Was something that only started around 3 weeks ago and really strange as it's only effecting the one's on VM.

You might want to have a read of this.

Quick Update for Virgin Media Speed Issues on IPv6 Tunnels

Customers awaiting a firmware update from Virgin Media UK to fix the throttling of broadband speeds on IPv4 internet traffic - specifically when data packets ca

www.ispreview.co.uk

 

[akawi11]

it's called "shapping traffic"
only can be fixed by VPN on client side

 

[Narl]

it's called "shapping traffic"
only can be fixed by VPN on client side

It’s not. Virgin media have not traffic shaped in many years as it was abolished. There is issues with the firmware which I have posted above.

 

[Suttoner]

They could be Throttling people service. When they see spikes and bandwich go up

Let me guess it started around about when the UK football season started?
The majority of UK ISP's were issued with a court order to try and block the illegal football streams being shown by IPTV providers. Virgin implemented it by looking for bandwidth spikes and then throttling that particular sections.

 

[JonnyB]

Let me guess it started around about when the UK football season started?
The majority of UK ISP's were issued with a court order to try and block the illegal football streams being shown by IPTV providers. Virgin implemented it by looking for bandwidth spikes and then throttling that particular sections.

yes exatcly that mate, 6 big providors were on the court order including virgin media. VPN simple fix.

It’s not. Virgin media have not traffic shaped in many years as it was abolished. There is issues with the firmware which I have posted above.

Its all to do with the blocks, There either blocking or just throttling peoples service when they see spikes and badwich go up, Sure you will only notice it when the Prem league is on and when its not it will work how it should. Simple fix VPN.

 

[Narl]

Its all to do with the blocks, There either blocking or just throttling peoples service when they see spikes and badwich go up, Sure you will only notice it when the Prem league is on and when its not it will work how it should. Simple fix VPN.

Has anyone read the information I posted?

 

[Suttoner]

Has anyone read the information I posted?

Yes and it's got absolutely nothing to do with what the OP is experiencing.

 

[reeves1985]

The virgin system namely the hubs is buggy as he'll.
It often requires frequent reboots on the hub3 as it slows speed and WiFi down to a crawl until rebooted.

If you look further into the logs you will see that there are a lot of failed locks and timeout errors.

I've been with virgin many many years since telewest and blueyonder days.

I also have a good friend who is an engineer for them who mentioned that all their networks are overloaded on purpose as they dont have enough infrastructure so what they do is all new customers go onto the "top tap" at the cab. And all existing are moved down.

When you complain about speed issues after the usual hoo ha of sending signals and reboot. An engineer will come out and visit the cab to fix.
All he does is move you back up to the top tap. Which gives full beans on the line.
And the cycle continues.

Because the infrastructure is overloaded it causes a bottleneck on their network. Just like having 3 or 4 network switches on you own lan can cause a bottleneck.

Obviously this is aside from the fact that virgin do isp block the epl and do religiously.

 

[TIG]

ive whacked my hub 3 into modem mode and got an asus router running alongside it

so impressed. i should have done this years ago and recommend this to anyone on VM internet now

 

[reeves1985]

ive whacked my hub 3 into modem mode and got an asus router running alongside it

so impressed. i should have done this years ago and recommend this to anyone on VM internet now

Virgin Internet in itself is great the hubs let the service doen massively and its been the same since it switched to virgin.

In the older days of blueyonder ntl and telewest you were only supplied with a modem.

Out of interest which model asus did you buy?

 

[TIG]

ac86u

brilliant router. well worth the money

 

[reeves1985]

ac86u

brilliant router. well worth the money

I'm in process of doing a house up to move into and gone with bt full fibre to premesis on 200meg line for £30
So I'm hoping its better than the virgin hubs but if not ill look into that router.

Is that one you can load vpn and shit into

Other thing with virgin hub as well it doesnt like to forward ports either

 

[TIG]

yes mate can install vpn directly on to the router

has ai mesh too and the mobile app is so smooth honest

 

[reeves1985]

yes mate can install vpn directly on to the router

has ai mesh too and the mobile app is so smooth honest

Sounds good pal I might look into anyway

 

[denisakkavim]

Has anyone encountered any issues with Virgin Customers?

Got issues with our service effecting only Virgin Customers, got them to turn off Web Safe and the relevant settings in the super hub settings but still getting complaints of buffering.

The minute that end user switches on VPN, the buffering disappears and it's watchable.

Was something that only started around 3 weeks ago and really strange as it's only effecting the one's on VM.

same problem mate did you sort this issue?

 

[reeves1985]

Its the way their actual block works. For some reason as far as I'm aware

I tested it with another service that was blocked and one that wasn't.

And got the results you were mentioning above.

It also only seemed to be virgin

it seems more of a disruption block than a full block.

Think about it full block you know vpn
Disruption like that is harder to figure out to start with and also for then customer.

Quite clever but not stone nailed blocked like the cour order states

 

[rctempire]

same problem mate did you sort this issue?

Get a VPN.

Anyone running TV services over the web, my question is why ARENT you securing it with a VPN?

Simple it protects 1. YOU and 2. Provider.

Cat and mouse and right now the Cat had some power. VPN then puts the power back into the mouse and away we go again until next time!.

 

[reeves1985]

Problem with vpns well what I've found anyway is all the servers are overloaded and a lot of user don't have enough speed on their home Internet to take a hit from a vpn.

Not all cause a drop in speec but most do.