Dude, there’s a report system and a review system. If you guys don’t report we don’t take down. If you don’t review then no one knows there’s an issue. Lastly, it is up to you to look at the reviews and discussion thread before purchasing.
As for refunds, that is up to the person who makes the resource. If there’s a major issue then we will get involved but we will not just refund credits over and over because people do not use the provided tools make your experience better.
Think about it. You look for a new restaurant to try... what do you do? You search Google! Then you read reviews, look at menu, pictures, etc. Ok so then you have bad experience because some other person make lots of noise while you eat. What do you do? You make a complaint! What if your waiter / waitress is horrible? You make a complaint! The cook screws up your order? You make a complaint and ask for a refund! All the above happens......???? You make a complaint, you demand refund AND you make a bad review to warn others. Same goes if it is good! Then you give good review so others know, you checked it and thought it was good!
It’s all there for you! YOU have the tools! Use them to your advantage!