error downloading the xtream ui line

[diana25]

I enter my panel as normal, but when I download the line and open it in a notebook, it is empty, but the channels in the panel work, but in the app no , what can it be?

 

[guetteur]

I enter my panel as normal, but when I download the line and open it in a notebook, it is empty, but the channels in the panel work, but in the app no , what can it be?

check the user config :
if the user does not have MAG enabled or ...