Hi
There are times when my clients complain about freez and image problems and buffer in my channels
And there have been complaints
My servers are either real 5Gbps or real 10Gbps and I always check their network
i know my sources are good and no problem but when i put those source on my servers , my channels have a problem
Have you checked the channel your self from a test line regarding pixelation issues ?
if you have and there are none this can be caused by decoding issues on the users side poorly coded apps can do it and apps that use ffmpeg as a player are prone to it as ffmpeg has a tendancy to be iffy
as for buffering this can be down to your users location how many hops the signal has to go through before it reaches them and how congested all of these lines are. People seem to think its a nice direct straight line to them but its not in most cases the signal from your servers will go through 1-2 different countries before it even reaches your users and through a few hops along the way
Ask your users to do a trace rout test to your server to see how many hops there are between them and your server and do a ping test to make sure no packets are being dropped
If your servers are in many countries as load balancers set them to balance based on geo location and not load that way users will all ways be connected top the server closest to the country there ip points to. You should also remember just because two people are in the same country does not mean they will have the same hops or ping rate most internet service providers will send there traffic via different hops ( relay points )
if your users are in america and your servers are in europe your in a bad place buy a usa server all the hops ( relay points ) in the usa are privately owned and there for traffic is prioritised to the highest bidder most of the time the likes of netflix and other official media companies that use large scale bandwidth a lot of people will find that a connection to a standard server wont be placed high on that list even more so a server out of the country
If your users have loads of hops between them and your server tell them to connect to a vpn location closer to one of your servers.
This will not only cut down the amount of hops between them and the server but it will also by pass any issues caused by there traffic being sent via there isps own internal server that can hit a bottle neck at certin times of the day.
If your customer states they there isp does not "manage" or "throttle" traffic tell them this may be true but its not all ways good!
Most internet service providers buy the bandwidth they use from a bigger main supplier this causes issues because they buy bandwidth for the next month bassed on what was used the month before so if there is a slow month with not much data transfer they will buy a lower amount the next month and this this creates a bottle neck also as many providers state they do not manage or throttle traffic this creates some issues.
by not managing traffic they are not controling how much data each person in a set area can use at any given time and how much data is sent to the one specific server to be relayed you may thing its good not having someone slow your connection but at peek times this bassicly turns your local relay into a revolving door with a horde of people trying to get through it at once pushing and shoving and tripping the sensors stopping it for a few seconds adding delay and latency to there line and thus buffering.
